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Broker denying a copy of master contract

Is a broker legally permitted to deny providing a copy of master contract to a carrier upon request?

I took over all brookeeping for my brothers owner/operator trucking business in 2015. The employee before me didn’t keep any records. My brother recently accepted a load from FAK,Inc, after being assured by the broker, we were in their system. When I searched our records for our current contract with them, I found nothing. After requesting a copy of this contract, 33 emails back & forth btwn 3 different departments and 4 phone calls to a supervisor, I’m being denied without a reason. I’ve been told our most current contract is from 2013 & to fill out a new contract on their website. It’s at the point that I’m not receiving any calls back. I still haven’t submitted the BOL for the delivered load, and we were even threatened in one of the emails. It’s coming up on 30 days now since load was delivered.

Can anyone explain to me why a broker would refuse to provide a master copy?

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Susan, this sounds weird. Correct me if I'm wrong, but I think what your talking about would be the carrier contract, between your brother and the broker. It's highly unlikely they would let you pull a load for them if you were not set up in their system. FAK INC has been established since 1983 so I think you will be ok. Many of these Companies are going to an online carrier set up packet, and you have to print or save/download the completed carrier Setup packet to actually have a copy. The online set packets like this usually have a link at the end to view, download, or print. If you don't print it or download it then you wouldn't have a copy. I do think it's weird that they can't give you something, but it may be the way the system is set up. The people you are talking to may not have access to all the documents, they are most likely looking at General information that gives basic company information , like dot, mc authority, and updated insurance, and just basically says weather or not your an approved carrier. Did you get a rate confirmation for the load you hauled for them? If so, I would Bill this out, and send in all the info, which usually consists of the rate confirmation page, your invoice to the broker, and signed Bol. I'd do this asap since its already been 30 days. If your going to do more work for them then I'd just ask to update your carrier contract and make sure you make yourself a copy when you do the update. Hopefully some of this information helps you. Let us know how you make out . Good luck

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Thank you so much for your input. I’m still fairly new to the industry, but as an RN, it’s in my blood to have documentation of EVERYTHING. Yes, we have the confirmation, load was delivered. I have kept every contract, confirmation, invoice & BOL since I began this new journey. I just found it sucpicious that they repeatedly deny providing us with a copy of our last contract, and were extremely rude about it. Thanks again. Much appreciated.

Happy & safe trucking!

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I think your going about this the right way, it's always good to have all the documents especially the contract in the event of a problem or dispute. I'd send in your paperwork so you can get paid and then update your carrier contract and keep your copy. Dealing with some of these larger broker companies can be very difficult. It's hard to find someone who actually knows what's going on and things get mixed up easily between the large number of employees. Sounds like your doing everything right.

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Susan will be eternally grateful.
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